pom pom

 CUSTOMER CARE

 
 

shipping destinations and rates

We now offer shipping throughout the United States and most of the rest of the world! When inserting your shipping address at checkout, you will be notified whether shipping is offered for your specific region.

Once your package has shipped, you will receive a tracking number via email so you can track your order.

Shipping transit times are typically between 2-5 business days. Please allow 48 hours for warehouse fulfillment. Shipping rates are provided for your respective region at checkout.

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DUTIES AND TAXES

For international customers outside the US and Canada, all local, state and national taxes are the full responsibility of the customer. We ship your package DTU ("duties and taxes unpaid") and we do not collect the VAT, duties, or any other taxes and cannot predict what your particular charges may be.


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returns and replacements

All unused items in original packaging (intact) received within 15 days of receipt will be fully refunded, less the cost of shipping. Customer is responsible for return postage. We are only able to refund or replace floats with a manufacturing defect as necessary within 15 days of order receipt.

If you need to return or replace your product, please email info@pompomfloats.com with the applicable subject line, and send your product to the following address:

POM POM FLOATS

3401 Etiwanda Avenue Bldg 831d

Jurupa Valley, CA 91752

United States of America

 

refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@pompomfloats.com.


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SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


float care and use

Pom Pom Floats products are not life saving devices. Do not leave children unattended while they are in use. Pom Pom Floats products are recommended for ages 14 and up.

Inflation Notice: Do not over inflate until hard. Do not use air compressors or compressed air to inflate. Use of an air compressor or over-inflation can rupture the product beyond repair and voids any warranty.

Air Temperature Notice: You may need to release air from your float if your float is hot due to exposure to sunlight or other heat source. Conversely, you may need to add air to your float when in contact with cold water or if left outside overnight.